September 26, 2012 - 9:30 AM - 4:30
PM
9:30 AM - 4:30 PM
St. Joseph's Villa
Dundas, ON
Member -
$199
Non-Members - $219
It is essential – ethically, morally and legally – that
staff have safe work environments and have a comprehensive understanding
of their rights and responsibilities with respect to workplace
violence.
What is the prevalence of bullying in the workplace? Management is often
unaware that bullying is going on within their organization. When
“bad” or “difficult” behaviours are discussed,
people tend to put them off as “interpersonal conflicts,” or
excuse someone’s behaviour by saying, “it’s just their
way” or “they have always been that way.” By
tolerating an employee’s negative and bullying behaviours, their
impact on residents, staff and the organization on a whole, gives the
perpetrator power and creates an organizational message that
“unacceptable” behaviour is “acceptable.”
Bullying expert Denise Koster will walk you through important issues,
such as the cost of bullying in the workplace, the differences between
harassment, discrimination and bullying, profiles of the bully and the
target and how to rid your organization of this inappropriate
behaviour.
This
full-day workshop will cover:
Definitions
and theories of workplace violence primarily discrimination, harassment
and bullying.
Applicable
legislation.
Effects
of bullying in the workplace.
How
to recognize bullying in the workplace.
Organizational
preventive strategies and responses for dealing with workplace
bullying.
Conflict
resolution practices.
Formal
investigation procedures.
Speaker:
Denise
Koster is the founder and director of Koster
Consulting & Associates and has been working in the areas of health
care and violence in the workplace since 1985. As a certified instructor
in non-violent crisis intervention, conflict resolution specialist, and
graduate of the International School of Private Investigation and
Security, Denise provides labour and management with practical education
and intensive training around the identification, investigation, and
prevention of violence in the workplace.
Who Should Attend:
